After Market Services

Indelox manages After Market Service operations with great commitment. We understand that a delayed or wrong part delivered to end customers can dampen the image and make the business less viable. Be it Warranty Replacement or Contracted Service, Indelox has the best solutions. Our service covers either one or all the three components given below:

  • Managing service operations
  • Management of down time and critical service contract
  • Repair and re-pooling of parts for service

For over a decade, Indelox has been partnering with global companies and helping them to extend their reach with outsourced after market logistics services. More MNCs are setting up their R&D facilities and many companies are adopting cutting-edge technology in India. As a result, the tech companies face a growing demand for servicing from the global players and customers who have installed their high-tech equipment. Today, Indelox has extended its reach to all major cities in India through strong association with global companies and a partnership with an Indian entity, CriticaLog India Pvt. Ltd.

Our objective is to help scale customer’s businesses and eliminate their risks in cross border movement. Through our service we help our customers to meet their resource needs, manage critical service promises and deliver them.

Cross Border Movement

As the tariff and procedures in international trade are being relaxed, compliance factors and non-trade barriers are becoming complex. Hence, companies need a competent and responsible partner to effectively manage all their export and import activities.

Indelox is committed to the seamless movement of the goods across international borders ensuring compliance and safety, even under challenging environments. Our efficient customs brokerage and compliance service is designed to take out the complexities of the customs process. We provide customs clearance solutions for all businesses including large corporations, small and medium enterprises, 100% export oriented units (EOU), companies in the SEZ, distributors, e-commerce businesses, and more.

Indelox is a licensed customs broker and a certified AEO (Authorised Economic Operator by Indian Customs). Our service is not just clearing goods through customs. We believe in providing total compliance, advising on potential liability issues and documentation requirements. With thorough knowledge about the product and category, we advise companies on the impact of changes/updates in the customs regulations, laws and the import policy.

Indelox ensures right classification, tariffs, compliance and the fast release of cargo through the customs channel. We also make sure that the claims are accurate and customers will not have to pay any penalty. Indelox advises clients to make sure that the pre and post shipment processes comply with the laws. Data is electronically entered on the customs portal and we have maintained a secure environment to assure confidentiality. Digital storage of records and document is another advantage of this service. Indelox has vast exposure to diverse sectors and a wide customer profile that adds to the versatility in service. Our service reduces the dwell time of the cargo at the ports and help customers to avoid associated costs.

The main features of our services are:

  • Administrating the physical movement of goods out of customs charge
  • Obtaining licenses for duty free import against export and discharge of obligation
  • Administration and managing of duty exemption eligibility for EOU/STPI/SEZ
  • Managing refund of the import duty paid