IOR & Aftermarket Services

The evolving International Trade practice, along with global market borders shrinking, has posed a challenge for organizations to manage their supply chain costs and presence in every market where they sell their products. With a strong focus on compliance and expertise in the International Trade practice, Indelox can assist in importing goods into India and provide services as an IOR.

In the modern era, the aftermarket supply chain is an essential part of every business. With our extensive experience, Indelox enables organizations that do not have a base in India to manage aftermarket supply chains in India, improving customer service, enhancing product uptime, and managing product lifecycle and profitability with increased customer loyalty and retention.

Technology companies’ dependable, premium service and support offerings within India is strengthened with the help of trade solutions provided by Indelox. We support technology companies in avoiding unnecessary delays, and costs as they import and export high-value parts and products across borders.

We offer the following aftermarket logistics services:

Reverse logistics, including business product returns solution, returns management and warranty replacement, as below:

  • Reverse logistics, including business product returns solution, returns management and warranty replacement, as below:
  • Importer of Record (IOR) and Exporter of Record (EOR) in India
  • Create, inspect verify shipping documentation
  • Co-ordinate product permits, licenses and certifications
  • Maintain compliance records
  • Monitor and communicate changes in  Import Regulations and international guidelines
  • Same-day delivery within time frames
  • Next business day and time definite deliveries
  • Scheduled deliveries.
  • Next flight out shipments
  • Returns routing – Defective collections
  • Defective Inventory Consolidation – Export/Scrap
  • Repair within India
  • Fulfill all tax obligations and payment

Indelox provide the following services under the banner of IOR services

  • Enable third party delivery
  • Trading
  • RMA Services
  • Defective Collection
  • Stocking for warranty replacement
  • Labelling
  • Testing.