customer_focusRegardless of your product or service, whether you are a small business or part of a conglomerate, building customers for life, is a key customer-service focus point adopted in Indelox which leads to complete customer engagement and it will boost business as well

We listen to our customers and develop services with our customers’ needs in mind and deliver the services with professionalism embedded with integrity and respect. Emphasizing the fact we put our customer’s wishes and needs at the Centre of our operations and thinking.

We live by and for our customers’ success, we want to be their top-of-mind and top-of-heart choice. We build lasting relationships with our clients and associates, working in partnership; we aim to add value for our customers. We help them to be competitive through flexibility

Indelox is completely committed in doing what is right to our customers. We want them to be with us for long and to recommend us to others.

Customer service is on top priority for everyone in Indelox, from the CEO to the Security at the gate. Each employee vouches on to the saying, “Matchless Service to customers.” Leaders and employees at Indelox adopt it and follow it consciously (walk the talk).

We demonstrate Customer Focus by:

  • working with customers to build long-term partnerships for mutual benefit
  • understanding the impact on our customers of our business decisions
  • providing solutions with excellent service and quality
  • Delivering on our promises and commitments.
  • Easy to deal with.
  • No compromise on the quality of our products, solutions and service.

We look at speedy resolution of customer’s concern’s, the faster and friendlier the resolution, higher the Customer remains loyal. Attending to Customer success in time has brought repeat Business and increased TRUST in Indelox.

Customer Value continues to focus also on

Speaking Customer Language, Customer Engagement, Lasting Cordial Relationship, Creating Stronger Trust, Faster Resolutions, Support to overcome tough moments, Legally Compliant service, Respect and Mutual Economic Growth are the features of our customer centric culture.

Indelox does not end only with providing service

  • Indelox Conducts customer satisfaction survey every year, to measure and analyze whether the delivery achieved the results you expected.
  • We always report the results of that survey to you so you can monitor whether we are living up to our service promises and properly managing expectations.
  • We won’t be 100 percent happy until we know your customer is. If there is any dissatisfaction with any aspect of any delivery, we will contact you within one hour to make things right every time.

We use these same services metric, to continuously measure and ultimately improve our own performance, because we’re never satisfied with anything less than the very best.